Knowledge Navigator

Section 1: Use Case Identifiers

Use Case ID: HHS-HRSA-00002
Agency: HHS
Op Div/Staff Div: HRSA
Use Case Topic Area: Government Services (includes Benefits and Service Delivery)
Is the AI use case found in the below list of general commercial AI products and services?
None of the above.
What is the intended purpose and expected benefits of the AI?
The objective is to develop an AI model that can answer detailed and complex questions about the key programmatic document, Application and Program Guidance (APG), that is issued annually before the application cycle opens. The PoC LLM has Applicant and Program Guidance (APG) documents for 10 loan repayments and scholarship programs.

This will allow loan repayment and scholarship analysts and call center agents to better respond to public inquiries from applicants and participants. If successful the Knowledge Navigator could be made available to applicants and participants and reduce the volume of calls to the BHW Call Center along with the number of call center agents.
Describe the AI system's outputs.
BHW has implemented a proof of concept Generative AI (GenAI) Large Language Model (LLM) Knowledge Navigator (KN) to support National Health Service Corps (NHSC) and Nurse Corps loan repayment and scholarship program analysts and call center agents respond to program applicants and participants.
Stage of Development: Acquisition and/or Development
Is the AI use case rights-impacting, safety-impacting, both, or neither?
Neither

Section 2: Use Case Summary

Date Initiated: 02/2024
Date when Acquisition and/or Development began: 02/2024
Date Implemented: N/A
Date Retired: N/A
Was the AI system involved in this use case developed (or is it to be developed) under contract(s) or in-house?
Developed with both contracting and in-house resources.
Provide the Procurement Instrument Identifier(s) (PIID) of the contract(s) used.
75R60224F34005
Is this AI use case supporting a High-Impact Service Provider (HISP) public-facing service?
N/A
Does this AI use case disseminate information to the public?
N/A
How is the agency ensuring compliance with Information Quality Act guidelines, if applicable?
N/A
Does this AI use case involve personally identifiable information (PII) that is maintained by the agency?
N/A
Has the Senior Agency Official for Privacy (SAOP) assessed the privacy risks associated with this AI use case?
ongoing

Section 3: Data and Code

Do you have access to an enterprise data catalog or agency-wide data repository that enables you to identify whether or not the necessary datasets exist and are ready to develop your use case?
No
Describe any agency-owned data used to train, fine-tune, and/or evaluate performance of the model(s) used in this use case.
HRSA Application and Program Guidance (APG) documents for 10 HRSA loan repayment and scholarship programs. All of which are public documents. Here is an example: https://nhsc.hrsa.gov/sites/default/files/nhsc/loan-repayment/nhsc-students2service-lrp-application-program-guidance.pdf
Is there available documentation for the model training and evaluation data that demonstrates the degree to which it is appropriate to be used in analysis or for making predictions?
Documentation is widely available
Which, if any, demographic variables does the AI use case explicitly use as model features?
N/A
Does this project include custom-developed code?
N/A
Does the agency have access to the code associated with the AI use case?
N/A
If the code is open-source, provide the link for the publicly available source code.
N/A

Section 4: AI Enablement and Infrastructure

Does this AI use case have an associated Authority to Operate (ATO) for an AI system?
Yes
System Name: Bureau of Health Workforce Management Information System Solution (BMISS) Platform (UII: 009-000004158
How long have you waited for the necessary developer tools to implement the AI use case?
Less than 6 months
For this AI use case, is the required IT infrastructure provisioned via a centralized intake form or process inside the agency?
No
Do you have a process in place to request access to computing resources for model training and development of the AI involved in this use case?
Yes
Has communication regarding the provisioning of your requested resources been timely?
Yes
How are existing data science tools, libraries, data products, and internally-developed AI infrastructure being re-used for the current AI use case?
None
Has information regarding the AI use case, including performance metrics and intended use of the model, been made available for review and feedback within the agency?
Limited documentation for review